Emergency Management Plan	Evacuation Procedures	Continuity Plans

Some issues to consider when analyzing essential service contractors and suppliers are:

• Establish an alternative contact for those circumstances where local or regional suppliers/contractors are
  exposed to the same emergency or disaster as your organisation (for example a cyclone).
• Consider having emergency supplies of items that would be required immediately in the event of an emergency,
  for example fuel for a generator.
• Consider on-site and off - site resources storage and stock pile systems.
  If regular supplies are cut in an emergency (road access is destroyed by a natural disaster), consider the
  contingency arrangement the organisation will need to implement.
• Consider the suitability of on site storage, and do these facilitate emergency bulk stock piling
• Determine what minimum stock levels are required to maintain essential service delivery.
• Consider the impact on residents needs – equipment, medications, nutritional aids, and continence aids etc.
• Consider the impact on staff – relating specifically to Occupational Health and Safety
• Ensure that transport, storage and service delivery methods utilised in emergency situations, are analysed
  for their risk, from an occupational health and safety regulations and infection control guidelines perspective,
  to minimise risk to all stakeholders.
• Factor in the effect of the loss of information and electronic technology systems, across all areas of the
  business, and ensure communication systems and staff support strategies are factored into planning and
  staffing establishment requirements.
• Ensure that waste management systems (hazardous/infectious, toxic, dirty, and normal) are analysed, as
  essential service cessation associated with natural disasters can result in hazardous substance waste
  accumulation, which poses a risk to staff, residents/clients and the broader community.
• Ensure that security services are factored into staffing establishments, to ensure that all human and
  physical resources are protected

Analysis of needs (remember this was done broadly at committee level):

• Identify the supporting services and suppliers that are required to sustain your organisation’s services,
  and those that may be needed only in emergency situations.
• Formalise any contractual arrangement necessary with existing or new services and suppliers to ensure
  services are continued during emergencies or disruptions to service
• Determine the potential impact of an emergency on these services and suppliers and then develop a contact
  database for existing and alternative providers (to include their contact details (business and after hours), and
  the order in which they should be accessed. This database should include:
  • Contractors (plumbing, electrical, security, waste management, etc)
  • Suppliers (gas, water, electricity, fuel etc)
• Identify core staff numbers (minimum numbers of staffing and the skills mix) that are required to undertake essential services during an emergency situation, and ensure human resource management systems are reflective of this.
• Consideration should be given to documenting the names, capabilities and contact details of volunteers used
  by the organisation, as they may be very useful if normal staff are stretched or fully used.
• Establish alternative supports for community residents/clients if the organisation is unable to provide essential services (transfer delivery of services to another service supplier, for example a catering contractor for Meals on Wheels clients).
• Following these deliberations, develop an Operations Contingency Plan detailing mechanisms for
  continued provision of services

The Development of an Operations Contingency Plan

• Document pathways for essential operations in the event of an emergency and evacuation
• Ensure key responsibilities are designated for each part of the plan, and a central chain of command is established.

Resource:
Example: Service Area Contingency Plan (Word document 273Kb)

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