Whether making a complaint or listening to one, it is important to know how to tackle the situation.
This course provides valuable information on how to handle all levels of the complaint process, particularly in aged care settings. To assist with this information, it looks at the current complaints investigation scheme and the role of the Office of Aged Care Quality & Compliance.
Date: Wednesday, 11 August 2010
Time: 9am - 12.30pm
Venue: Aged & Community Services WA, 25 Walters Drive, Osborne Park
Cost: $195 members; $270 non members